Your VIP tier is determined by the amount you spend in a rolling 12-month period that resets every time you earn your way into a new tier. You are automatically enrolled in our Member tier upon making your first purchase or creating an account. In or

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Your VIP tier is determined by the amount you spend in a rolling 12-month period that resets every time you earn your way into a new tier. You are automatically enrolled in our Member tier upon making your first purchase or creating an account. In order to reach our Insider tier, you must spend at least $200 within 12 months. In order to reach our VIP level, you must spend $350. Once you earn your way into a new tier, you have 12 months to spend that same amount to keep your tier or you can keep spending to level up! As you move up in the VIP Tiers, you will retain all benefits from your previous tier.</span></p>

How is my VIP tier determined?

When you are signed into your account, your rewards homepage will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">When you are signed into your account, your <span style="text-decoration:underline;"><a target="_blank" href="https://helloseen.com/pages/rewards">rewards homepage</a></span> will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.</span></p>

How do I know which Rewards tier I am currently a member of?

When your total spend crosses a tier threshold you will receive an email welcoming you into the new tier.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">When your total spend crosses a tier threshold you will receive an email welcoming you into the new tier.</span></p>

How will I know when I have reached a new tier?

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SEEN: Dermatologist-Developed Luxury Hair Care

VIP Program

Rewards

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Troubleshooting

Orders & Shipping

What is your return policy?

How do I start my return?

Can I return a subscription order?

Can I return a Liter or Eco-Refill?

Returns

How do I sign up for the rewards program?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Login & Account

How do I redeem my points?

How do points convert to dollars?

Is there a limit to how many points I can earn?

Is there a limit to how many rewards points I can use per order?

Can I return my order if I redeemed rewards points for a discount?

I've earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How can I get a birthday reward?

I signed up for the Birthday Bonus but I didn’t receive it?

How does the anniversary reward work?

Can I use SEEN's referral program for my partner or member of my household?

Can rewards points be used with other promotional discounts?

Can I earn SEEN loyalty points on my Auto-Ship & Save orders?

Earning & Redeeming

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

I redeemed rewards points at checkout, but do not have my code.

Do you offer a discount for new customers?

Do you offer a miilitary, educator, or first responder discount?

Can I use discount codes or SEEN loyalty points on subscription orders?

Are there any other ways to get discounts?

Discounts

Who should use SEEN?

Is SEEN ok for people with a sensitive scalp?

Is SEEN ok to use if I have eczema?

Is SEEN color-safe?

Is SEEN safe for pregnant women?

Can I use SEEN on my child?

I have a question about a specific SEEN product.

Which products would you recommend for me?

Is SEEN right for you?

How do SEEN products work?

Does SEEN Shampoo lather?

How does the absence of silicone affect the hair experience?

Why are SEEN products best used as a regimen?

Can I keep using my other favorite products, too?

What does "hair care with skin care benefits" mean?

What can my skin expect once I start using SEEN?

What to expect

Do your products contain gluten, paraben, phthalates, sulfates, dyes or silicones?

Are Shea Butter Cetyl Esters comedogenic?

Does SEEN have limonene or linalool?

Where are SEEN products made?

Are SEEN products tested on animals?

What tests do SEEN products go through?

Bisabolol

Does SEEN use essential oils?

What is the shelf life of SEEN products?

Ingredients & Testing

What does the fragrance smell like in SEEN Shampoo, Conditioner, and styling cremes?