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SEEN: Dermatologist-Developed Luxury Hair Care

Get answers to all your SEEN hair care questions. Learn about our dermatologist-developed products that won't clog pores or cause breakouts. Find info on ingredients, shipping, returns, rewards & more.

SEEN Help Center

How can I check the status of my order?

How can I check on my delivery?

How long will it take to receive my order?

Order Status & Tracking

Shipping Costs

Shipping Carriers

Shipping Information

Where can I purchase SEEN products?

How can I ensure that I'm purchasing a legitimate SEEN product?

Authorized Retailers

Why hasn't my package moved?

Troubleshooting

Orders & Shipping

What is your return policy?

How do I start my return?

Can I return a subscription order?

Can I return a Liter or Eco-Refill?

Returns

How do I sign up for the rewards program?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Login & Account

How do I redeem my points?

How do points convert to dollars?

Is there a limit to how many points I can earn?

Is there a limit to how many rewards points I can use per order?

Can I return my order if I redeemed rewards points for a discount?

I've earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How can I get a birthday reward?

I signed up for the Birthday Bonus but I didn’t receive it?

How does the anniversary reward work?

Can I use SEEN's referral program for my partner or member of my household?

Can rewards points be used with other promotional discounts?

Can I earn SEEN loyalty points on my Auto-Ship & Save orders?

Earning & Redeeming

How is my VIP tier determined?

How do I know which Rewards tier I am currently a member of?

How will I know when I have reached a new tier?

VIP Program

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

I redeemed rewards points at checkout, but do not have my code.

Rewards

Do you offer a discount for new customers?

Do you offer a miilitary, educator, or first responder discount?

Can I use discount codes or SEEN loyalty points on subscription orders?

Are there any other ways to get discounts?

Discounts

Who should use SEEN?

Is SEEN ok for people with a sensitive scalp?

Is SEEN ok to use if I have eczema?

Is SEEN color-safe?

Is SEEN safe for pregnant women?

Can I use SEEN on my child?

I have a question about a specific SEEN product.

Which products would you recommend for me?

Is SEEN right for you?

How do SEEN products work?

Does SEEN Shampoo lather?

How does the absence of silicone affect the hair experience?

Why are SEEN products best used as a regimen?

Can I keep using my other favorite products, too?

What does "hair care with skin care benefits" mean?

What can my skin expect once I start using SEEN?

What to expect

Do your products contain gluten, paraben, phthalates, sulfates, dyes or silicones?

Are Shea Butter Cetyl Esters comedogenic?

Does SEEN have limonene or linalool?

Where are SEEN products made?

Are SEEN products tested on animals?

What tests do SEEN products go through?

Bisabolol

Does SEEN use essential oils?

What is the shelf life of SEEN products?

Ingredients & Testing

What does the fragrance smell like in SEEN Shampoo, Conditioner, and styling cremes?

Is SEEN fragrance free actually fragrance free?

How soon after using fragrance-free SEEN will you see results?

Scented vs Fragrance Free

Product FAQ

What is Auto-Ship & Save?

What are the benefits of Auto-Ship & Save?

Do I need a SEEN account to subscribe?

Is Auto-Ship & Save for all products?

Do samples, promotions or gifts apply to subscription orders?

Why choose Auto-Ship?

How do I sign up for Auto-Ship & Save?

How do I manage my subscription?

How do I update my payment method?

What if I move or need to change my address?

How do I cancel my subscription?

Is there a deadline to update or cancel my subscription?

What replenishment frequency should I select for my subscription order?

Will I receive notifications?

When will my subscription orders arrive?

What happens if the product price changes?

Auto-Ship Management

Auto-Ship & Save