SEEN: Dermatologist-Developed Luxury Hair Care logo
SEEN: Dermatologist-Developed Luxury Hair Care logo

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Troubleshooting

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes!  You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account!  The first thing to note is that there may be a delay in our systems communicating and points could tak

I received an error message when referring friends through the email referral box. What went wrong?

We are sorry to hear that.  There are a couple of scenarios that could have triggered the error message.  The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multi

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Thank you so much for sharing us with your friends! We really appreciate it. Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards refe

I redeemed rewards points at checkout, but do not have my code.

Once your points are redeemed, an email will be sent to you with your code! Please check your inbox and spam folder for an email from helloseen.com.