We offer free Economy shipping on orders $50+ in the continental US. Orders $50 and under will incur a $5.95 fee for economy shipping. Please note that our free shipping threshold is based on the order total after discounts and rewards have been appl

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We offer free Economy shipping on orders $50+ in the continental US. Orders $50 and under will incur a $5.95 fee for economy shipping. Please note that our free shipping threshold is based on the order total after discounts and rewards have been applied. We also offer Express shipping for a fee, which is dependent on location and order size. If you are in a location outside of the US, shipping rates will be populated at the time of checkout, and are dependent on location.</span></p>

Shipping Costs

We utilize FedEx, USPS and Amazon shipping for US orders placed on our site. When ordering from helloseen.com, your order may be shipped by Amazon, USPS, or FedEx, all of the product is the same merchandise.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We utilize FedEx, USPS and Amazon shipping for US orders placed on our site. When ordering from helloseen.com, your order may be shipped by Amazon, USPS, or FedEx, all of the product is the same merchandise.</span></p>

Shipping Carriers

Questions or feedback? Drop us a line.
We’d love to hear from you!

Home

Account Login

Contact

SEEN: Dermatologist-Developed Luxury Hair Care

Shipping Information

Orders & Shipping

How can I check the status of my order?

How can I check on my delivery?

How long will it take to receive my order?

Order Status & Tracking

Where can I purchase SEEN products?

How can I ensure that I'm purchasing a legitimate SEEN product?

Authorized Retailers

Why hasn't my package moved?

Troubleshooting

What is your return policy?

How do I start my return?

Can I return a subscription order?

Can I return a Liter or Eco-Refill?

Returns

How do I sign up for the rewards program?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Login & Account

How do I redeem my points?

How do points convert to dollars?

Is there a limit to how many points I can earn?

Is there a limit to how many rewards points I can use per order?

Can I return my order if I redeemed rewards points for a discount?

I've earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How can I get a birthday reward?

I signed up for the Birthday Bonus but I didn’t receive it?

How does the anniversary reward work?

Can I use SEEN's referral program for my partner or member of my household?

Can rewards points be used with other promotional discounts?

Can I earn SEEN loyalty points on my Auto-Ship & Save orders?

Earning & Redeeming

How is my VIP tier determined?

How do I know which Rewards tier I am currently a member of?

How will I know when I have reached a new tier?

VIP Program

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

I redeemed rewards points at checkout, but do not have my code.

Rewards

Do you offer a discount for new customers?

Do you offer a miilitary, educator, or first responder discount?

Can I use discount codes or SEEN loyalty points on subscription orders?

Are there any other ways to get discounts?

Discounts

Who should use SEEN?

Is SEEN ok for people with a sensitive scalp?

Is SEEN ok to use if I have eczema?

Is SEEN color-safe?

Is SEEN safe for pregnant women?

Can I use SEEN on my child?

I have a question about a specific SEEN product.

Which products would you recommend for me?

Is SEEN right for you?

How do SEEN products work?

Does SEEN Shampoo lather?

How does the absence of silicone affect the hair experience?

Why are SEEN products best used as a regimen?

Can I keep using my other favorite products, too?

What does "hair care with skin care benefits" mean?

What can my skin expect once I start using SEEN?

What to expect

Do your products contain gluten, paraben, phthalates, sulfates, dyes or silicones?

Are Shea Butter Cetyl Esters comedogenic?

Does SEEN have limonene or linalool?

Where are SEEN products made?

Are SEEN products tested on animals?

What tests do SEEN products go through?

Bisabolol

Does SEEN use essential oils?

What is the shelf life of SEEN products?

Ingredients & Testing

What does the fragrance smell like in SEEN Shampoo, Conditioner, and styling cremes?