SEEN: Dermatologist-Developed Luxury Hair Care logo
SEEN: Dermatologist-Developed Luxury Hair Care logo

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Auto-Ship Management

How do I sign up for Auto-Ship & Save?

Please note: you can add multiple subscription products to your cart, alongside non-subscription items. Only products with ‘Auto-Ship & Save’ selected will be eligible for the subscription enrollment and discount. Consent to the Auto-Ship & Saves Ter

How do I manage my subscription?

Log into your SEEN account at https://helloseen.com/a/account/ to manage your ‘Auto-Ship & Save’ subscriptions. You will receive an email reminder before each shipment to make any of the following adjustments:. Skip next order. Send order now. Edit p

How do I update my payment method?

Your subscription requires a valid payment method. If none is on file, or the current payment method is no longer valid, your orders will be skipped until your payment method is updated. You will receive an email notification if your payment method i

What if I move or need to change my address?

Log into your SEEN account at https://helloseen.com/a/account/. Naviage to ‘Your Subscriptions’. Click ‘Edit’ next to ‘Shipping Information’. Please note: you must adjust your address before the next shipment deadline.

How do I cancel my subscription?

Log into your SEEN account at https://helloseen.com/a/account/. Naviage to ‘Your Subscriptions’. Click ‘More’ to access the option to cancel. To avoid being charged, you must cancel before the next shipment deadline. All cancelled orders are subject

Is there a deadline to update or cancel my subscription?

Yes. Before your order is created, you will receive a reminder email. This is your last chance to adjust, skip or cancel your next order.

What replenishment frequency should I select for my subscription order?

We recommend reading your Replenishment Guide to make the best decision based on your hair type, hair wash schedule, styling regimen and personal preferences.

Will I receive notifications?

Yes. Before your upcoming subscription order is created, you will receive a reminder email. This is your last chance to adjust, skip or cancel your next order. Additionally, you do not need to be opted into email marketing to receive the following tr

When will my subscription orders arrive?

You will receive an email before your order ships. All orders are subject to a 1-2 business day processing window before shipment. Please expect 5-8 business days for delivery once shipped.For international orders, delivery times will vary depending

What happens if the product price changes?

Typically, the original price you subscribed to will be honored, even if there is a product price change. However, this is not guaranteed. If price changes do impact any future ‘Auto-Ship & Save’ orders, you will receive an email notification with th